The Ones We Get the Most!

Is M1NT a grading service?

No, M1NT does not operate as a grading service. Instead, our focus is on providing a versatile product range suitable for both raw and graded cards. We offer our products directly to consumers as well as grading companies. We are offering the Hobby Case to collectors on our website for use with their raw cards, as well as supplying hobby shops and retailers. Additionally, we are collaborating with established grading companies to facilitate the transfer of your cards to M1NT Cases. Through our grading partner's standard re-holder/crossover process, your card's grade will remain unaffected while gaining the benefits of M1NT Cases. Our grading partners can also grade raw cards, which will then immediately be placed into a M1NT Case. Finally, M1NT can encapsulate your raw cards with no grade.

What size cards are compatible with M1NT?

Currently, M1NT products designed for raw cards, the Hobby Case and Hobby Frame, accommodate standard dimensions (2.5”x3.5”). Future plans include expanding our offerings to cover all card sizes and depths to include every type of relic card.

Will there be additional color options available? 

Absolutely. While our initial product offerings come in a select range of colorways, we have exciting plans for the future. As we release new products, you can expect a diverse array of designs, styles, and colors to choose from.  Stay tuned for updates on our expanding selection!

What does it mean to be added to the waitlist? 

When you join the waitlist for our pre-order products, you are expressing your interest in reserving a spot to purchase the item as soon as it becomes available. This ensures that you will be among the first to receive notifications and updates about the product's release. Joining the waitlist does not commit you to making a purchase; it simply gives you priority access to information and the opportunity to secure the product before it's officially released for sale. Once the product becomes available, we will notify you with details on how to complete your purchase, and you'll have the option to proceed or decline based on your preference.

Do you offer partnership opportunities? 

Certainly! We're open to various partnership opportunities, including wholesale dealer collaborations and influencer engagements.  If you're interested in working with M1NT in any capacity, feel free to reach out to us at contact@m1ntaverse.com.  We look forward to hearing from you! 

Orders, Tracking, and Shipping

What if I want to change my order?

If you have any changes to your order, please reach out to contact@m1ntaverse.com and we will take care of it. We are committed to great customer service, so you’ll hear back from a real person within 24 hours.

How will I be notified that my order is on its way?

Once your order has been shipped, you will receive an email with a tracking number and a follow up email that your item has been delivered.

Pre-Order Policy

What is a pre-sale?

A pre-sale is a way for customers to secure products before they are officially released. You make a purchase in advance, and we ship it to you as soon as it becomes available.

When will my pre-ordered item ship?

The estimated shipping date for pre-ordered items will be mentioned on the product page. Please note that this date is subject to change due to unforeseen circumstances.

Will I be charged immediately for a pre-order?

Yes, your payment will be processed at the time of placing the pre-order.

Can I change my shipping address after placing a pre-order?

Yes, you can update your shipping address before the item ships. Email our support team at contact@m1ntaverse.com to make the necessary changes.

Is my payment information secure during pre-order checkout?

Yes, we use secure payment gateways to protect your payment information, ensuring a safe pre-order experience.

Do I have to pay shipping for pre-ordered items?

Yes, shipping charges apply to pre-ordered items. Shipping costs will be calculated based on your location and the weight of the item.

Will I receive updates about my pre-order?

Yes, we will send you regular updates about the status of your pre-order, including shipping notifications and tracking information. For more information about updates and statuses, following @brianpirrip on TikTok and Instagram.

Can I pre-order from outside the U.S.?

At this time, we offer international pre-orders to Canada only. Shipping rates and times may vary based on your location.

Can I pre-order multiple quantities of an item?

Yes, you can pre-order multiple quantities of a product, subject to availability.

How can I track my pre-order shipment? 

When your pre-ordered item is ready for shipping, you'll receive an email with a tracking number and link for real-time updates. Use the tracking number on the carrier's website to monitor your shipment's progress.

How do I contact customer support for pre-order inquiries?

For any pre-order-related questions or assistance, please contact our dedicated customer support team at contact@m1ntaverse.com.

Do you offer warranties on pre-sale items?

Yes, we provide warranties for our pre-sale items. Each product comes with a specified warranty period, ensuring your purchase is protected. If you encounter any issues within the warranty period, please reach out to our customer support at contact@m1ntaverse.com for assistance.

What are your Pre-Order Terms & Conditions?

PRE-ORDER TERMS AND CONDITIONS

These Pre-Order Terms and Conditions (“Terms”) govern the placing of pre-orders/pre-sale ("Pre-Order") with M1NT Inc. (“we”, “ us”, “M1NT”) for our trading card cases and trading card wall displays and other accessories ("Products"). Please read these Terms carefully before submitting your Pre-Order of any M1NT Products. By submitting your Pre-Order, you agree to be legally bound by these terms.

 

1. PRE-ORDER RESERVATION

When placing a Pre-Order for M1NT Products, you will be required to provide certain information, such as your email, address and billing information. You represent and warrant that all such information is accurate, and you shall ensure that such information is kept current. M1NT shall have no responsibility or liability for inaccurate information or information that later becomes outdated, and shall have no obligation to make efforts to determine the correct contact or shipping information. You can update your information at any time prior to your product being shipped by sending an e-mail to contact@m1ntaverse.com.



You hereby acknowledge and agree that M1NT may decline or delay reservations to avoid oversubscription as it deems appropriate in its sole discretion. M1NT makes no guarantees or warranties regarding the availability of Products and may refund your money for any reason whatsoever, at any time, in its sole discretion. 

2. PAYMENT

You will be charged the full price of the products & shipping fee at the time of placing the Pre-Order, subject to any applicable discounts. 


3. PRIORITY

M1NT will build Products according to the order in which the Pre-Order is received. This position does not imply receiving a particular number associated with your Products. If you cancel or forfeit your reservation in accordance with the terms of this Agreement, your position will be taken by the next person on the Product reservation list.


4. DELIVERY SCHEDULE

Although we will make efforts to begin delivering Products as soon as reasonably practicable, you understand and agree that there may be delays and M1NT cannot guarantee delivery at any time. To the extent you receive an estimated time of delivery (ETD) is only an estimate, is subject to change, and M1NT does not represent or warrant that it will be able to ship the Product by the estimated date. As a result, in the event that a delay arises and the estimated shipment and/or release of the product is not met, M1NT is not responsible for any damages that may occur due to the delay, nor shall it be obligated, except as set forth in these Terms, to provide any discounts, refunds or credits due to any such delays. We will provide you periodical updates with respect to such delivery schedules. If for any reason you decide that you do not wish to continue to wait for your Product, you may cancel your reservation as provided for in #6 below.


5. PRICE

The purchase price ("Price") is the price you paid M1NT for the Product, not including taxes and other government charges. If the Price drops after you have pre-ordered, M1NT is not liable for the difference. If the Price goes up, your order is secure at the low Price. 


6. CANCELLATION

You or M1NT may cancel this reservation by terminating the Pre-Order at any time for any or no reason prior to our notice to you that your Product is ready for delivery. If you do so prior to our notice of delivery, you will obtain a refund of the purchase Price without interest. If M1NT cancels your reservation you will receive a full refund of the purchase Price without interest (and you will not pay any processing fee).


7. LIMITATION OF LIABILITY

UNDER NO CIRCUMSTANCES WILL M1NT BE HELD LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OR RELATED TO THIS AGREEMENT. IN THE EVENT M1NT IS HELD LIABLE FOR ANY DAMAGES ARISING OUT OR RELATED TO THIS AGREEMENT, YOUR SOLE AND EXCLUSIVE REMEDY WILL BE THE FULL REFUND OF YOUR PURCHASE PRICE WITHOUT INTEREST.


8. TERMS AND CONDITIONS OF SALE

The purchase of the Products is subject to additional terms and conditions provided by M1NT, including in respect of any software included in the Products or intellectual property embodied in the Products or data collected by the Products. The current Terms and Conditions of Sale can be found on the website, or accessed at any time upon request to M1NT in writing, and are subject to change without notice. Your purchase of the Product will be subject to these terms and conditions and M1NT’s refund policy.

9. CUSTOMER INFORMATION

We will use any information that we may collect about you only in accordance with our privacy policy.


10. DISCLAIMER

M1NT DISCLAIMS ANY WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE PRODUCT DISPLAYED BY M1NT WHETHER BEFORE OR AFTER YOU HAVE PLACED THE PRE-ORDER. YOU UNDERSTAND AND AGREE THAT THE PRODUCT, ITS DESIGN AND TECHNICAL FEATURES ARE CURRENTLY UNDER DEVELOPMENT AND THAT THE PRODUCT THAT MAY BE AVAILABLE FOR PURCHASE BY YOU MAY BE MATERIALLY DIFFERENTLY FROM THE PRODUCT CURRENTLY ADVERTISED BY M1NT. IF FOR ANY REASON YOU ARE UNHAPPY WITH THE FINAL VERSION OF THE PRODUCT, YOUR SOLE AND EXCLUSIVE REMEDY WILL BE TO CANCEL YOUR PRE-ORDER AS DESCRIBED IN SECTION 6 ABOVE.


11. CHANGES TO THE TERMS

M1NT reserves the right change any of the terms for any or no reason without notice. We will provide notice of any material changes and, if you are unhappy with such changes, your sole and exclusive remedy will be to cancel your reservation as described in Section 6 above.

Returns & Cancellations

How do I cancel my order?

In order to cancel your order, please reach out to contact@m1ntaverse.com.  We are committed to excellent customer service, so you’ll hear back from a real person within 24 hours, we promise!

How do I start a return?

For all returns that comply with the M1NT Return & Refund Policy, please reach out to our team at contact@m1ntaverse.com and we will be happy to initiate your return. 

What is the M1NT Return & Refund Policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at contact@m1ntaverse.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at contact@m1ntaverse.com. 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period 
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@m1ntaverse.com.

Warranty 

What is your Warranty?

M1NT LIMITED 30 DAY WARRANTY


Subject to the terms and conditions herein, M1NT Inc. (hereinafter called “Company”) warrants to the original end-user purchaser of the Product (“Consumer”) that the product purchased and contained in this package (“Product”) will be free from defects in materials and workmanship for 30 days from the date of new purchase (“Warranty Period”).

If Customer returns a defective Product during the Warranty Period, such defect(s) will be sent back to M1NT in exchange for store credit totaling the full amount of the original purchase. The store credit can be used toward any item on the M1NT website. For items sent back for warranty replacement via pre-paid label, M1NT reserves the right to deduct store credit amounts the cost of shipping. If M1NT, in its sole discretion, determines it is not reasonable to warrant the Product, M1NT may refund to customer the purchase price paid for the product.  The foregoing states Customer’s exclusive remedy and M1NT’s sole liability for breach of the limited warranty contained herein.

This warranty only covers manufacturer defects and specifically excludes defects or damage to Product resulting from: (a) normal wear and tear; (b) neglect, misuse, accident, improper application, use not in accordance with operating instructions, the alteration or removal of any serial number, or any other customer-induced damage; (c)  loss of compatibility due to third-party manufacturer model updates; (d) damage caused by the equipment with which product is used; (e) shipping damage occurring while the Product is in transit; (f) any other conditions whatsoever that are beyond the control of M1NT; (g) unauthorized repair or modification by customer or third party; or resold Product. 

This warranty does not extend to the purchase of opened, used, repaired, repackaged and/or resealed products. Product is sold to the customer for personal, non-commercial use only, and is not warranted for customer’s commercial or rental use.  In addition, product is not warranted against failure. EXCEPT FOR THE EXPRESS WARRANTIES STATED ABOVE AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE PRODUCT IS PROVIDED “AS IS”, AND COMPANY DISCLAIMS ALL OTHER WARRANTIES, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF THIRD PARTY RIGHTS.  COMPANY DOES NOT WARRANT THAT THE PRODUCT IS ERROR FREE OR THAT IT WILL FUNCTION WITHOUT INTERRUPTION.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL COMPANY BE LIABLE TO CUSTOMER OR ANY THIRD PARTY FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LOST PROFITS OR REVENUES, LOSS OR INACCURACY OF ANY DATA OR COST OF SUBSTITUTE GOODS, REGARDLESS OF THE THEORY OF LIABILITY (INCLUDING NEGLIGENCE), EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.  IN NO EVENT WILL COMPANY’S AGGREGATE LIABILITY EXCEED THE PRICE PAID BY CUSTOMER FOR THE PRODUCT.

Cookie Compliance

What is 'US Laws Compliance'?

The app used for assuring the GDPR,  LGPD,  CCPA-CPRA,  VCDPA,  CPA,  CTDPA,  APPI,  PIPEDA compliance of this site, collects your IP and the email address in order to process the data. For more check Privacy Policy & Terms of Service.

Please send an email to contact@m1ntaverse.com for the following: 

To update or edit your account data if it is not accurate, to request all the data we store and use for a better experience in our store, to request a report which contains all personal information we store for you, and/or to let us know that you do not agree for your personal information to be collected or sold.

You can also let us know if you want to remove your personal and other data from our store.

This page covers the laws in the following states: California  (CCPA-CPRA),  Virginia  (VCDPA),  Colorado  (CPA),  Connecticut  (CTDPA).

Can't find what you're looking for?

Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at contact@m1ntaverse.com