General FAQ
Is M1NT a grading service?
No. M1NT is not a grading service — it provides premium cases for both raw and graded cards, serving collectors, hobby shops, retailers, and grading companies. The Hobby Case houses raw cards, while the M1NT Case G1 supports grading and encapsulation through a collaboration with Mike Baker Authentication (MBA).
Cards in non-MBA slabs (PSA, BGS, SGC, etc.) are treated as crossovers — removed from their holders, considered raw, and graded fresh by MBA before encapsulation in a G1. The only grade that carries over into a M1NT Case G1 is an existing MBA grade, and only after a receipt inspection confirms the slab and card are intact; if compromised, the submission may be re-graded.
Raw cards can also be encapsulated without a grade, or submitted to MBA via M1NT for grading and placed directly into a M1NT Case G1 upon completion.
What does it mean to be added to the waitlist?
When you join the waitlist for our pre-order products, you are expressing your interest in reserving a spot to purchase the item as soon as it becomes available. Joining the waitlist does not commit you to making a purchase. Once the product becomes available, we will notify you with details on how to complete your purchase, and you'll have the option to proceed or decline based on your preference.
M1NT Case G1 FAQ
What card sizes can I have encapsulated?
Modern (35pt), Goudey (20-24pt), and Tobacco-sized (12-16pt). As long as your card fits within those dimensions, it's a fit for the G1.
We're already working on expanding what the G1 can accommodate (such as: debut, relics, 1952-sized, and other oversized cards), so stay tuned.
We can make custom cases to meet your card(s) dimensions. Please reach out to us for specific inquiries at contact@m1ntaverse.com.
WHAT COLOR OPTIONS ARE AVAILABLE?
Every G1 features a 'Laser Silver' colorway front and back. Customization comes at the bezel, where your card's details are laser-etched. Two options:
- Shiny Black bezel — etched details appear in white
- Chrome bezel — etched details appear in dark grey
Be sure to select your preferred bezel on the G1 product page.
Limited and new core colorways and bezel styles to be released in future.
Must I have my card graded?
No — grading is entirely your choice. Be sure to indicate your preference when filling out your order details.
Currently, the grading option offered through M1NT is with top industry grader, Mike Baker via Mike Baker Authentication (MBA). MBA also offers an Authentication-only service if you'd prefer evaluation without a numerical grade.
WHAT'S INCLUDED IN THE $499, AND ARE THERE ANY ADDITIONAL FEES?
The $499 covers your G1 case, the encapsulation service required for your card to be inserted, white-glove handling, and — if desired — MBA evaluation (Authentic or Graded). This acts as your Base Service Fee and covers any card with a conservative market value of $1,000 or less. Cards valued beyond $1,000 post-MBA grading are subject to the Final Value Grader Fee outlined below.
Shipping is NOT included in this price and is the responsibility of the customer (don't hesitate to reach out to contact@m1ntaverse.com with any concerns about how to safely ship your card to us).
Additional charges are invoiced separately and are limited to:
- Shipping of your G1 back to you
- Final Value Grader Fee — equal to 3% of the conservative market value, applied when MBA grading is selected and the graded value exceeds $1,000. This is an MBA-specific fee.
Once that final invoice is paid, your G1 ships out. No surprise charges at checkout.
I AM A FIRST-TIME CUSTOMER. WHAT HAPPENS AFTER I PURCHASE MY M1NT CASE G1?
Firstly, congratulations on purchasing your first G1! Once you've completed your order, here's what to expect:
1. Check your email for the confirmation. There are important details and shipping information.
2. Send us your card within 30 days to the address found in the confirmation email.
Now the fun really begins! Once we have your card, the grading (if requested) and encapsulation services take place as your card is elevated into the G1.
Watch out for an email from M1NT letting you know that your card has been encapsulated and a link to the final invoice.
3. Pay final invoice which will include shipping/insurance of your new G1 and, if applicable, the Final Value Grader Fee — 3% of the conservative market value on MBA-evaluated cards valued over $1,000.
4. Your G1 is on its way! Once the final invoice is paid, your beautiful, new G1 with your card carefully encapsulated is hand-packaged into specialized M1NT packaging and mailed to you. Current turnaround is approximately 30-60 days from the time we receive your card in hand to final delivery.
It's simple and don't worry, we are with you every step of the way. If you have any questions, reach out to us at contact@m1ntaverse.com.
WHAT IF THE CARD(S) I'M SUBMITTING TO M1NT ARE ALREADY GRADED BY ANOTHER GRADER?
Submissions in non-MBA slabs are treated as standard crossovers. The card is carefully removed from its existing holder, considered raw, then evaluated and graded fresh by Mike Baker Authentication before being encapsulated in your G1 with its new MBA grade.
MBA-graded slab submissions will be inspected on receipt. If slab and/or card are compromised, submission may be re-graded. If not, it will proceed to encapsulation with the same grade.
I want to crossover a graded card into a G1, but I'm not sure what it will grade once it's out of the slab. How do I know before I commit?
You don't have to guess. Before you order, MBA offers a Digital Review pre-assessment you can run on either a raw card or a card already in a graded slab. You submit photos, MBA sends back an estimated grade, and you get a clear read on where your card is likely to land before anything is cracked.
Run it here: https://grading.mba/crossover-review
Once a card leaves its old slab it is graded fresh by MBA, which means the new grade can come back higher than, equal to, or lower than the original. The Digital Review takes the surprise out of that decision. If you like the estimate, come back to m1ntaverse.com and place your G1 order. If you don't, you've lost nothing.
For added peace of mind, you can also set a minimum grade when you submit. If a slabbed card would come back below the floor you set, MBA won't crack it, and we'll refund you. That way the only slabs that get opened are the ones you're already confident in.
Should I crack my BGS / MBA / PSA / SGC slab before sending it in?
No. Send the card to us in its existing slab, intact. We handle the removal safely in-house under controlled conditions as part of the crossover process. Cracking high-end cards out at home introduces avoidable risk.
Does MBA grade or authenticate autographs?
MBA does not authenticate autographs. MBA grades the card as a whole, evaluating condition, centering, corners, edges, and surface. Autograph authenticity is not separately verified or reflected in the final result. Whether your card is autographed has no bearing on the grade, but the auto itself is not certified through this service.
Autographed cards are still accepted. The autograph must be a manufacturer auto or authenticated on the card itself, such as a JSA sticker or hologram affixed to the card. A loose letter of authenticity or a slab-flip acknowledgement on its own does not qualify.
WHAT ARE MY G1 ENCAPSULATION OPTIONS?
- Encapsulated raw — preserved in the G1 with no grade
- Encapsulated MBA Authentic — verified authentic, no numerical grade
- Encapsulated MBA graded — full MBA grade laser-etched on the side bezel
Be sure to indicate in your order which service you prefer.
CAN I REMOVE THE CARD FROM THE CASE MYSELF, OR SWAP IN A DIFFERENT CARD LATER?
No. The G1 is a museum and aerospace-grade sealed enclosure with tamper-evident architecture designed for permanence, security, and preservation. Cards can ONLY be encapsulated or safely removed by a certified M1NT specialist. We strongly advise against any DIY removal. Improper tools can damage the card.
Additionally, swaps are not possible as each case is custom etched on the bezel and designed to protect the provenance of the card encapsulated within the case with an NFC chip uniquely paired with that card.
If a card ever needs to be removed, reach out to contact@m1ntaverse.com. Fees will apply.
HOW SOON DO I NEED TO SEND IN MY CARD?
After checkout, please ship your card to M1NT within 30 days of purchase. If we haven't received your card within that window, we'll reach out directly to coordinate next steps.
When does the M1NT companion app launch?
We're a few months out. The app leverages the NFC and blockchain features built into every G1. More to come as we approach launch.
CAN I CANCEL MY ORDER OR REQUEST A REFUND?
Refunds are only accepted before you ship your card to us. However, refunds cannot be processed once cards have been shipped to M1NT due to the custom nature of the services. If a card needs to be removed, reach out to contact@m1ntaverse.com. Fees will apply.
Hobby Case FAQ
What size cards are compatible with Hobby Cases?
Currently, the M1NT Sport Hobby Case and TCG Hobby Case accommodate standard-sized sport and TCG cards (mainly Pokémon, MTG, One Piece, and other similarly-sized TCGs). We're expanding our lineup to support additional card sizes and depths.
Is the Hobby Case waterproof?
The Hobby Case is not waterproof. The waterproof capabilities of our other products have not yet been tested and certified under IPX standards.
Will there be additional color options available?
Absolutely. While our initial product offerings come in a select range of colorways, we have exciting plans for the future. As we release new products, you can expect a diverse array of designs, styles, and colors to choose from. Stay tuned for updates on our expanding selection!
Do you offer partnership opportunities?
Certainly! We're open to various partnership opportunities, including wholesale dealer collaborations and influencer engagements. If you're interested in working with M1NT in any capacity, feel free to reach out to us at contact@m1ntaverse.com. We look forward to hearing from you!
Orders, Tracking, and Shipping
What if I want to change my order?
If you have any changes to your order, please reach out to contact@m1ntaverse.com and we will take care of it. We are committed to great customer service, so you’ll hear back from a real person within 24 hours.
How will I be notified that my order is on its way?
Once your order has been shipped, you will receive an email with a tracking number and a follow up email that your item has been delivered.
Do you ship internationally?
Yes. We send a final invoice for insured outbound shipping to whichever address you'd like, anywhere in the world. Inbound shipping is the customer's responsibility; reach out to contact@m1ntaverse.com if you have questions about safely shipping a high-value card to us from outside the US.
Orders, Returns & Cancellations
How do I cancel my order?
In order to cancel your order, please reach out to contact@m1ntaverse.com. We are committed to excellent customer service, so you’ll hear back from a real person within 24 hours, we promise!
How do I start a return?
For all returns that comply with the M1NT Return & Refund Policy, please reach out to our team at contact@m1ntaverse.com and we will be happy to initiate your return.
What is the M1NT Return & Refund Policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact@m1ntaverse.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at contact@m1ntaverse.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain items are non-returnable, including custom or personalized products (such as G1 cases that have entered the encapsulation process), final-sale items, and gift cards. Reach out at contact@m1ntaverse.com if you have questions about a specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@m1ntaverse.com.
Warranty
What is your Warranty?
M1NT LIMITED 30 DAY WARRANTY
Subject to the terms and conditions herein, M1NT Inc. (hereinafter called “Company”) warrants to the original end-user purchaser of the Product (“Consumer”) that the product purchased and contained in this package (“Product”) will be free from defects in materials and workmanship for 30 days from the date of new purchase (“Warranty Period”).
If Customer returns a defective Product during the Warranty Period, such defect(s) will be sent back to M1NT in exchange for store credit totaling the full amount of the original purchase. The store credit can be used toward any item on the M1NT website. For items sent back for warranty replacement via pre-paid label, M1NT reserves the right to deduct store credit amounts the cost of shipping. If M1NT, in its sole discretion, determines it is not reasonable to warrant the Product, M1NT may refund to customer the purchase price paid for the product. The foregoing states Customer’s exclusive remedy and M1NT’s sole liability for breach of the limited warranty contained herein.
This warranty only covers manufacturer defects and specifically excludes defects or damage to Product resulting from: (a) normal wear and tear; (b) neglect, misuse, accident, improper application, use not in accordance with operating instructions, the alteration or removal of any serial number, or any other customer-induced damage; (c) loss of compatibility due to third-party manufacturer model updates; (d) damage caused by the equipment with which product is used; (e) shipping damage occurring while the Product is in transit; (f) any other conditions whatsoever that are beyond the control of M1NT; (g) unauthorized repair or modification by customer or third party; or resold Product.
This warranty does not extend to the purchase of opened, used, repaired, repackaged and/or resealed products. Product is sold to the customer for personal, non-commercial use only, and is not warranted for customer’s commercial or rental use. In addition, product is not warranted against failure. EXCEPT FOR THE EXPRESS WARRANTIES STATED ABOVE AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE PRODUCT IS PROVIDED “AS IS”, AND COMPANY DISCLAIMS ALL OTHER WARRANTIES, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF THIRD PARTY RIGHTS. COMPANY DOES NOT WARRANT THAT THE PRODUCT IS ERROR FREE OR THAT IT WILL FUNCTION WITHOUT INTERRUPTION.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL COMPANY BE LIABLE TO CUSTOMER OR ANY THIRD PARTY FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LOST PROFITS OR REVENUES, LOSS OR INACCURACY OF ANY DATA OR COST OF SUBSTITUTE GOODS, REGARDLESS OF THE THEORY OF LIABILITY (INCLUDING NEGLIGENCE), EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL COMPANY’S AGGREGATE LIABILITY EXCEED THE PRICE PAID BY CUSTOMER FOR THE PRODUCT.
Golden Ticket Sweepstakes
WHAT IS THE GOLDEN TICKET?
Select M1NT Hobby Cases may contain a Golden Ticket. Finding one enters you to win premium prizes such as M1NT G1 cases, collectibles, VIP experiences, or special events.
HOW DOES THE GOLDEN TICKET QUEST WORK?
The Golden Ticket Quest is an ongoing promotional sweepstakes (“the Never-Ending Quest”). It applies to eligible Hobby Cases sold online or through authorized retail partners, unless a specific campaign states otherwise.
Every eligible Hobby Case sold during an active Quest period provides an opportunity to participate.
HOW DO I ENTER THE GOLDEN TICKET QUEST?
There are two ways:
1. Purchase Entry (when included in a promotion):
Buying a M1NT Hobby Case during a Quest period may earn entries.
2. Free AMOE Entry (No Purchase Necessary):
Mail a 3×5 card with the required info.
AMOE details are outlined in the Official Rules.
WHAT ARE THE ODDS OF FINDING A GOLDEN TICKET?
Odds vary by campaign.
Example odds for many Quests: 1 in 1,000 Hobby Cases.
Exact odds appear in each Quest’s Promotion Period details.
WHERE CAN I READ THE FULL GOLDEN TICKET RULES?
See the combined master rules here: M1NT Golden Ticket & Silver Ticket Sweepstakes - Official Rules
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at contact@m1ntaverse.com

